Customer Service

Should you require information or help, please contact us by email,  or phone and we will be happy to assist you.

📮SHIPPING TIMES AND COSTS

• Generally, orders shipped are in transit for 7-10 business days.

💳PAYMENT METHODS

BISTONE Builders Warehouse accepts the following payment methods:

• Credit Card: Visa, MasterCard, supported by Paypal. The total will be charged to your card when the order is shipped.
• PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

🔖EXCHANGES, RETURNS AND REFUNDS

Items returned within 24 hours of their arriving date in same as new condition will be eligible for a full refund or store credit, this promise doesn't apply to custom, personalized, handmade items, and the items picked up from our local shops or warehouses by yourself or anyone you hired. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.