Shipping Policy
BISTONE Builders Warehouse (“we” and “us”) is the operator of (https://www.bistone.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1.General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2.Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
3.Returns
3.1 Return Due To Change Of Mind
BISTONE Builders Warehouse will happily accept returns of goods which is ordered by our website due to change of mind as long as a request to return is received by us within 24 hours of receipt of item and are returned to us in original packaging, unused and in resalable condition.
It is not included the goods picking up by yourself or anyone you hired from our local shops and warehouses. We can not accept return of goods which is picked up from our warehouses or shops by yourself or anyone you hired due to change of mind.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
BISTONE Builders Warehouse will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
BISTONE Builders Warehouse will happily honor any valid warranty claims, provided a claim is submitted within 24 hours of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon a successful warranty claim.
Upon return receipt of items for warranty claim, you can expect BISTONE Builders Warehouse to process your warranty claim within 3 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4.Delivery Terms
4.1 Transit Time
Generally, orders shipped internationally are in transit for 2-7 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order
Our warehouse operates on all days. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
Ideajune will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5.Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6.Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7.Duties & Taxes
7.1 Sales Tax
Sales tax is applied to the price of the goods as displayed on the website.
8.Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9.Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10.Customer service
For all customer service inquiries, please email us at info@bistone.com